We do not accept returns for any products that have been opened, used or due to “change of mind”.

If an item is missing in your order or you have received the wrong item, please contact us as soon as possible and we’ll rectify the error.

If your order has arrived with leaks, please contact us with at least 1 photograph showing the damaged product, within 48 hours of receiving it.

We need photographs that clearly show: how the order arrived (showing the leakage on the packaging), the contents from the inside of the product and a photograph that shows the demarcation like of the contents from the outside of the product. Emails requesting resolutions after 48 hours of delivery or without any evidence will be rendered false.

Most products can be purchased without signing in as a Clinic Member.

Some of the products that we stock are Internet Protected Products and to purchase these products you need to be a Clinic Member.

The reason that some of our products are Internet Protected is because they are professional grade cosmeceutical products with active ingredients that are not allowed to be sold to the general public without a skin consultation.

If you are one of our clients, then you have already had a skin consultation with one of our Skin Experts.  You are welcome to Sign Up online to be a Clinic Member and you can purchase the products that were prescribed to you.

If you are not yet one of our clients, you can simply book a complimentary skin consultation with one of our Skin Experts that will diagnose your skin concerns and complete a complimentary skin solution prescription for you.  Then we can give you Clinic Membership.

Yes, prices include GST.

All prices on our website are in Australian dollars and are inclusive of GST.

Please note, prices are subject to change without notice. We will use our best efforts to ensure that the prices on our website are current at all times.

We encourage customers to carefully select their products using our website as we do not offer refunds or exchanges for change of mind.

In exceptional circumstances and where the customer notifies us within two (2) hours of placing an order we may, at our discretion, elect to process a refund or amend your order with an alternative product provided the order has not been processed.

This is Highly unlikely, if you have had a skin consultation with one of our skin experts and you have ordered a product that we recommended.

If you have an unexpected response to a product that we have prescribed for your skin, please contact us directly as soon as this occurs, and your Skin specialist will advise and guide you on the next steps moving forward with your skin.

Please always check with us before trialing a new product. This way we can guide you safely on your new product journey.

If, in accordance with our returns policy you have purchased a product and as part of an exchange or refund procedure we have asked for you to return the product to us, we will let you know whether you can return the product to the Salon when you contact us.

PURPOSE OF GOODS – Upon purchase of goods, the buyer agrees to use the products only for their intended purpose. Any other use will cause the buyer to assume full responsibility for any loss or damage arising out of their use.

ADVICE AND INFORMATION – The advice and information contained within this website is of a general nature and is not intended to constitute or replace professional advice for individual or specific conditions. While we make every effort to ensure that the information contained within this website is correct, we take no responsibility for any loss or damage.

LIMITATION OF LIABILITY – To the fullest extent permitted by law, we do not accept any liability arising from the information on our website, our online shop or any websites linked to our website being incorrect, incomplete or in any way misleading. To the maximum extent permitted by law, we will not be liable for any loss, damage, cost or expense incurred in or arising by reason of any person relying on the information on our website.

NO WARRANTY – To the fullest extent permitted by law, we give no warranty in respect of any products available for sale on our website or in our Salon. In particular, we do not accept any liability in relation to the products purchased by a customer being suitable to their skin type or needs unless a customer has personally attended our salon and has undertaken a skin consultation with us in our Salon.

UPDATES TO TERMS AND CONDITIONS – These Terms and Conditions may be amended by us at any time. By continuing to use our services or buying product from us, you agree to be bound by the Terms and Conditions as amended from time to time. By purchasing any product or scheduling any treatment with us you are deemed to accept these Terms and Conditions.

The advice and information contained within this website is of a general nature and is not intended to constitute or replace professional advice for individual or specific conditions. While we make every effort to ensure that the information contained within this website is correct, we take no responsibility for any loss or damage arising from its use.

We value your privacy. We never rent or share your information with other sellers or marketing companies. We only share your payment information with the payment processor of your choice for example Visa, MasterCard or PayPal. We may also share your Personal Information to comply with applicable laws and regulations.

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

• Communicate with you;
• Screen our orders for potential risk or fraud; and
• When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us.